HostingMatters provides the service that it advertises. Their prices range from rather expensive for small accounts to very competitive for large accounts so might want to take that into consideration.

Otherwise they seem to be top notch according to what I've read at WebHostingTalk.com:

Thread Title: hostmatters.com review
Thread and web hosting review author: Rick_M

"(...) I have not been active here in quite a while because I've been pretty happy with my host. I have been with them since early October 2002. I consider myself a demanding user in terms of uptime and server speed, both of which have been very good at hostmatters. (...) "

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Thread Title: problems with stats - hostingmatters
Thread and web hosting review author: wbrook
My comments: Read it to see how Annette, the owner of HostingMatters, handled the problem.

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Thread Title: cqhost or hostingmatters
Thread author: 6dreamz6

Web hosting review author: Dominic
"Hosting Matters. Quite happy will their services."

Web hosting review author: Marty
"I have experience with hostingmatters.com, and based on that experience, you won't regret choosing them."

Web hosting review author: WesMac
"(...)I can highly recommend HostMatters. Excellent, and unbelievably prompt support, great communication. Check out their forums, if you haven't already."

Web hosting review author: John_rwx
"My vote goes to Hostmatters! Superior Service, Sensible Price is right! Very helpful forum community as well."

Web hosting review author: HostingDirect
"My vote also goes to HostingMatters, they have great support and they are very good and honest people to deal with."

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Thread title: HostingMatters.com
Thread and web hosting review author: manta12

"All too often people post their horror stories. So here is a story that is not a horror story.
I signed up with a company called http://www.hostingmatters.com in December 2001 I believe. Since then every request that has been sent in to support has been answered quickly, usually within an hour or so, and efficiently. The server has remained up and running and I have not lost any data or emails. I highly recommend this company as they are responsive, efficient, fast and have great pricing."

Web hosting review author: pgrote

"I'll add to this thread in case people search for hostingmatters or hosting matters in the future.
I've been with hosting matter for almost a year now. My foray into choosing hosting companies was arduous as my domain was taken, my host went down and it was a mess.
The hosting matters team did everything they could to make it easy on me. Within a week I was up and running and it's been smooth sailing since.
Yes, there have been occasions when servers needed to be rebooted, but 80% of the time they know about it before I do and they are already working on it.
The best thing about hosting matters is their support. In fact, hosting matters is what I consider to be the gold standard when it comes to support. Tickets are answered quickly. They participate in the forums. They truly go the extra mile for each and every one of their customers.
Some people may remark that hosting matters doesn't offer unlimited this or all you can use that. Some may mention their prices are higher than the lowest around. Well, yes, that is true. It's true because you get what you pay for. You get responsive servers, a great community of fellow customers and dynamite support. Considering it's only a few dollars more than the el cheapo hosts you are getting a bargain!
Simply stated, hosting matters rocks. If you come across this message and are trying to find a good, honest host, then these are the folks."

Web hosting review author: gnorthey00

"Agree, as a customer for a year-ish, I've had my share of problems, but always received immediate attention from support.
Hosting matters has provided excellent services, the support tickets are answered within 12 hours, usually a LOT less.
When I have a problem that is not worth a support ticket (i.e. where can I get a good ___ PHP script?" The support boards are an excellent place to turn.
Servers are reliable, sometimes need booted (oops, rebooted), and always receive immediate attentions.
The price is worth the service. As many may have noticed recently, my hunt for a better host has turned up negative. While there are many hosts that are quite competent and probably capable of hosting the exact same way Hosting Matters does (different personality however), I cannot find any so exceptionally good that I find reason to move my site to them).
If anyone is looking for a great host, check out Hosting Matters."

Web hosting review author: witchy

"I would also, like to put my 2 cents in, for Newbies.
I know absolutely nothing about hosting. I browsed for months reading and re-reading the different 'hosting' pages. What they offered, how much, etc.
Hosting Matters is approximately the same price, as almost all the other hosting places out there. There's really not that much difference in prices or size of site.
But like others before me, it's their Customer Service that is the BIG seller.
That, and their PATIENCE.
As I said, I'm a "Newbie". (big time) They have been very patient with me, in the questions that I ask, (which, I'm sure, are some pretty stupid ones, and when you get asked the same question for the one millionth time, it's hard to be patient).
You don't know How much I appreciate that patience.
So for this Newbie, I would not go any where else, even when I'm not a "newbie" any longer (how long will that be? 30 years? I would not go with any one else, because Hosting Matters, the staff, and even the 'regulars, from way back' clients, have earn my loyalty."

Web hosting review author: DesElms
"For quality service and support, it just doesn't get much better than HostingMatters."

Web hosting review author: HumanClay
"Just like to add some words about HostMatters.
This is a truly GREAT business. The people who run HostMatters know what they are doing. Other companies should take notes on how they run things over there at HM. I moved to HM from Aletia because of tech support issues (or maybe I should say lack of support from Aletia). It would take two or three days minimum to get a response for support tickets. I got fed up with that and moved to HM. Since then, I believe my web site was down twice. Once for a period of a few minutes for a reboot and once yesterday because of some sort of bandwidth issue that was resolved quickly. Every support ticket I've entered was solved in one hour or less. I don't know if there's much more anyone could ask from HM... maybe if they'd answer support tickets in less than 30 minutes?!?! This has to be the best host out there!"

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Thread title: Hosting Matters
Thread author: Pebbles

Web hosting review author: TheGAME1264
"(...)they seem to be really stable and reliable (I haven't seen them go down yet.)"

Web hosting review author: A1WebServer
"One of the best hosting companies on the web. I'm a competitor, but Annette has been extremely helpful and kind to me. This company sets the standard many of us shoot for."

Web hosting review author: genaldi
"I've been with them for well over a year now, no complaints at all. Top notch service all the way around!"

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Thread Title: Hosting Matters Down?
Thread author: HumanClay
My comments: I thought you should read this thread. It's rather interesting.

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Thread title: What happened to HostMatters.com?
Thread author: jellyerole
My comments: I thought you might want to read this thread as well. 

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Thread title: Hosting Matters One Quarter Later
Thread and wen hosting review author: pgrote

"(...) In a word my experience with Hosting Matters has been excellent. There are three main areas I focused on when judging how they have done: support, reliability and cost. (...)"

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Thread title: My host is DOWN - Can YOU access it? (hostmatters.com)
Thread author: sabotage79
My comments: Another interesting thread. 

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Hostingmatters runs a valuable forum where you have the opportunity to meet their current clients and ask them if they're happy with the provided service: forums.hostmatters.com

PS. These reviews were collected at the time when the company was added to the "Honest Hosts" list. For more recent reviews feel free to use www.webhostingtalk.com/search.php